Question 1

What is Viatrelia?

Accepted Answer

Viatrelia is an online social casino designed purely for entertainment. It offers casual games that use virtual V-Coins instead of real money.

Question 2

Is this a gambling or betting service?

Accepted Answer

No. Viatrelia does not offer real-money gambling, betting, or wagering. Players do not place bets and cannot win money or prizes with monetary value.

Question 3

What are V-Coins?

Accepted Answer

V-Coins are virtual items used only within the Viatrelia platform to access games and entertainment features. They have no monetary value outside the platform.

Question 4

Can I withdraw money or convert V-Coins into cash?

Accepted Answer

No. V-Coins cannot be withdrawn, exchanged, transferred, or converted into cash, prizes, or any external value.

Question 5

What exactly do I pay for?

Accepted Answer

You pay for virtual V-Coins, which provide access to in-platform entertainment features and gameplay. Payments are for digital entertainment content, not deposits or bets.

Question 6

Are there any prizes, winnings, or cash equivalents?

Accepted Answer

No. Viatrelia does not offer cash prizes, cash equivalents, or redeemable rewards of any kind.

Question 7

How are refunds and disputes handled?

Accepted Answer

V-Coins are delivered instantly after payment. Purchases are generally non-refundable once delivered, unless required by applicable consumer law or in case of a technical error. Users can contact support for transaction-related issues.

Question 8

Do I need to verify my identity to use the platform?

Accepted Answer

Basic access does not require verification. Additional checks may be requested in case of suspicious activity or payment issues.

Question 9

What payment methods are supported?

Accepted Answer

Payments are processed via standard card acquiring through regulated payment providers. Availability may vary by region.

Question 10

Why was my payment declined?

Accepted Answer

Payments may be declined due to bank restrictions, failed authentication, insufficient funds, or risk controls applied by the payment provider.

Question 11

When are V-Coins credited to my account?

Accepted Answer

V-Coins are credited immediately after successful payment confirmation.

Question 12

Can my account be suspended?

Accepted Answer

Yes. Accounts may be suspended in case of policy violations, misuse of the platform, or risk-related concerns.

Question 13

Is there a minimum or maximum purchase amount?

Accepted Answer

Yes. Transactions are subject to predefined limits aligned with the low-value entertainment model.

Question 14

Can I transfer V-Coins to another user?

Accepted Answer

No. V-Coins are non-transferable and can only be used within your own account.

Question 15

What happens if I lose access to my account?

Accepted Answer

You should contact support. Access can be restored after basic ownership verification.

Question 16

Are there any geographic restrictions?

Accepted Answer

Yes. Access to the platform may be limited or restricted in certain jurisdictions, included, but not limited to FATF and OFAC lists.

Question 17

How does the platform ensure fair use?

Accepted Answer

The system operates under controlled logic with predefined rules. Any attempts to manipulate or bypass system restrictions may result in account limitations or suspension.

FAQ