Privacy Policy - Viatrelia

Last updated: 2 September 2026

1. Introduction

This Privacy Policy explains how INTERNATIONAL STUDIO LIMITED ("INTERNATIONAL STUDIO", "we", "us" or "our") collects, uses, stores, shares, transfers and otherwise processes personal data when individuals access or use viatrelis.com or viatrelia.com, including the digital content, interactive features and related services made available through either Website collectively referred to as the Service.

Viatrelis and Viatrelia are digital entertainment services intended solely for recreational and entertainment purposes. The Websites provide Account functionality, Access Packages, Coins, Digital Entertainment Experiences and related platform features.

Coins are internal digital units used only within the Closed Ecosystem of the Website through which they are allocated. Coins allocated through Viatrelis may be used only within Viatrelis, and Coins allocated through Viatrelia may be used only within Viatrelia. Coins have no monetary, transferable or redeemable value.

This Privacy Policy applies to personal data processed when you browse either Website, create or use an Account, save favourites, select an Access Package, use Coins or Digital Entertainment Experiences, make or attempt a payment, contact support or otherwise interact with the Service.

INTERNATIONAL STUDIO LIMITED operates both Websites. Personal data relating to either Website may therefore be processed through systems and service providers used by INTERNATIONAL STUDIO LIMITED for legitimate operational, security, support, fraud-prevention and legal purposes. This does not create a shared Account or Coins balance and does not make Coins or Access Packages transferable between the Websites.

The Service is available only to individuals aged eighteen or over. This Privacy Policy should be read together with the Terms of Service, Fair Play Policy, Coins Policy and any applicable cookie information published through the relevant Website. Capitalised terms not defined here have the meanings given in the Terms of Service.

2. Who We Are

INTERNATIONAL STUDIO LIMITED operates viatrelis.com and viatrelia.com and acts as the data controller where it determines the purposes and means of processing personal data.

INTERNATIONAL STUDIO LIMITED is incorporated in England and Wales under company number 15413601 and has its registered office at International House, 10 Beaufort Court, Admirals Way, London, England, E14 9XL.

We process personal data in accordance with applicable data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

We may use third-party service providers for hosting, infrastructure, communications, customer support, analytics, security, fraud prevention and payment-related functions. Providers acting on our behalf process personal data subject to appropriate contractual and data protection requirements. Payment Providers, banks, card issuers and other organisations may act as independent controllers for processing they determine independently.

Full payment card credentials are ordinarily submitted directly to the relevant Payment Provider. We may receive limited transaction information such as payment status, amount, currency, transaction reference and masked payment details.

Privacy questions and requests concerning Viatrelis may be sent to support@viatrelis.com. Requests concerning Viatrelia may be sent to support@viatrelia.com.

3. Scope of This Privacy Policy

This Privacy Policy covers personal data processed through viatrelis.com, viatrelia.com and the systems, communications and support channels used to provide, administer and protect the Service.

It applies to information you provide directly, information generated through your use of the Service and information received from authorised third parties involved in payment processing, hosting, infrastructure, analytics, communications, customer support, security, fraud prevention or administration.

Where you use both Websites, INTERNATIONAL STUDIO LIMITED may process relevant information from each Service where reasonably necessary for security, fraud prevention, support, legal compliance or administration. This does not merge Accounts or Coins balances between Viatrelis and Viatrelia.

This Privacy Policy does not govern personal data processed independently by third-party websites, applications, Payment Providers, banks or other independent controllers. Their processing is subject to their own privacy notices and legal obligations.

This Privacy Policy concerns personal data only and does not alter the contractual nature of Coins, Access Packages or Digital Entertainment Experiences described in the Terms of Service and Coins Policy.

4. Information We Collect

The categories of personal data we process depend on how you use the Service. We collect only information that is reasonably necessary for the relevant purpose.

4.1. Account and Registration Information

When you create or manage an Account, we may collect your first name, last name, email address, telephone number, protected Account credentials, confirmation that you are at least eighteen, records of acceptance of applicable terms and policies, Account settings, registration date, Account status, login and recovery information and changes to Account details.

4.2. Payment and Transaction Information

Payments for Access Packages are processed by independent Payment Providers. We may receive limited information needed to confirm and administer a payment, allocate Coins, provide support, process or review refunds, investigate failed or disputed payments and prevent fraud. This may include transaction reference, amount, currency, date and time, payment status, relevant Website, selected Access Package, Payment Provider, refund or chargeback status and masked payment method information.

INTERNATIONAL STUDIO LIMITED does not ordinarily receive or store complete payment card numbers or card security codes where those details are entered directly into a Payment Provider's systems. We do not use payment information to provide bank accounts, electronic money, stored value, money transmission or other financial products.

4.3. Technical and Device Information

When you access a Website, we may automatically process IP address, approximate location derived from IP address, browser and operating system information, device or session identifiers, language and time-zone settings, referring source, access times, technical logs, error records, cookie information and other security or compatibility signals.

This information may be used to operate and protect the Service, diagnose technical issues, enforce geographic or technical restrictions and identify potentially fraudulent, automated, abusive or unauthorised activity.

4.4. Service Usage Information

We may process information about login activity, Website navigation, Digital Entertainment Experiences accessed, favourites, Access Packages, Coins allocations and use, Account preferences, sessions, technical outcomes and other interactions with the Service.

We may also maintain records of Coins adjustments, corrections or removals connected with technical issues, refunds, reversals, chargebacks, Account restrictions or suspected unauthorised activity. Coins records are internal Service records and do not represent stored funds, electronic money or a financial balance.

4.5. Communications and Support Information

When you contact us, we may process your contact details, relevant Website and Account information, transaction references, message content, attachments and correspondence history. We retain support and complaint records where reasonably necessary to respond, maintain an accurate history, investigate disputes, comply with law or protect the Service.

4.6. Verification and Security Information

Where reasonably necessary, we may request or receive additional information to confirm age, identity, Account ownership, location or authority to use a payment method, or to investigate suspected fraud, unauthorised access, disputed transactions or other security concerns. Verification is not required for every User and will be limited to what is reasonably necessary for the relevant purpose.

4.7. Information Received from Third Parties

We may receive limited personal data from Payment Providers, banks, card issuers, hosting and infrastructure providers, analytics and communications providers, security and fraud-prevention providers and professional advisers. This may include payment status, transaction identifiers, masked payment information, refund or chargeback information, technical or security signals and information about suspected unauthorised activity.

4.8. Special Categories and Criminal Offence Data

We do not require special category personal data for ordinary registration or use of the Service. Users should not submit information about racial or ethnic origin, political opinions, religion, trade union membership, genetics, biometrics, health, sex life or sexual orientation unless genuinely necessary for a specific request or legal matter.

Where special category personal data or criminal offence data is processed, INTERNATIONAL STUDIO LIMITED will identify an applicable Article 6 lawful basis and any additional condition required under Article 9 UK GDPR, Article 10 UK GDPR or the Data Protection Act 2018. Unnecessary sensitive information may be deleted, redacted or otherwise minimised.

4.9. Information Relating to Minors

The Service is available only to individuals aged eighteen or over. Users must confirm that they meet this requirement when creating an Account. Where we reasonably suspect use by a person under eighteen, we may request appropriate verification, restrict the Account and, where appropriate, delete or limit associated personal data subject to legal, security, fraud-prevention and dispute-resolution requirements.

4.10. Information Required to Use the Service

Certain information is necessary to create and secure an Account, confirm eligibility, process a payment through a Payment Provider, administer an Access Package or respond to a request. If required information is not provided, the relevant functionality may be unavailable.

Optional processing based on consent is not required for unrelated core functionality.

5. How We Use Personal Data

We process personal data only for specified, explicit and legitimate purposes and where an appropriate lawful basis applies.

5.1. Providing and Administering the Service

We may use personal data to create and maintain Accounts, authenticate Users, provide access to the relevant Website, save favourites, administer Account settings, make Digital Entertainment Experiences available, administer Access Packages and allocate and record Coins.

5.2. Payments, Refunds and Disputes

We may process limited transaction information to confirm payment status, make an Access Package available, allocate Coins, investigate failed or duplicate payments, provide payment-related support, process or review refunds and respond to disputes, reversals or chargebacks. Payments themselves are processed by independent Payment Providers.

5.3. Support and Communications

We may use personal data to respond to questions, resolve technical or Account issues, process privacy requests and complaints, provide security and payment notices and send other communications necessary to administer the Service.

Where marketing communications are introduced, they will be sent only where permitted by law and subject to any required consent or opt-out mechanism.

5.4. Security, Fraud Prevention and Verification

We may process Account, transaction, technical, device, network and usage information to authenticate Users, protect Accounts and payment functionality, detect unauthorised access, payment misuse, duplicate or abusive Accounts, technical manipulation, fraudulent refund or chargeback activity and other prohibited conduct.

Relevant information from both Websites may be considered together where reasonably necessary to investigate a security or fraud issue affecting INTERNATIONAL STUDIO LIMITED or its service providers. We may temporarily restrict affected functionality while a material issue is reviewed.

5.5. Legal and Compliance Purposes

We may process personal data to comply with applicable law, court orders and lawful requests from competent authorities, maintain records required by law, apply lawful sanctions or geographic restrictions, enforce the Terms of Service and related policies and establish, exercise or defend legal claims.

5.6. Operation and Improvement

We may use technical and usage information to monitor performance, diagnose errors, maintain compatibility, test and improve functionality, strengthen security and understand general usage patterns.

Where reasonably practicable, internal analytics and reporting will use aggregated, anonymised or otherwise de-identified information.

5.7. Corporate Transactions

Personal data may be processed or disclosed where reasonably necessary for a proposed or completed merger, acquisition, financing, restructuring, sale of assets or transfer of all or part of the business, subject to appropriate confidentiality and data protection safeguards.

5.8. Automated Processing

Automated tools may support security monitoring, fraud detection, technical analysis and payment-risk assessment.

If INTERNATIONAL STUDIO LIMITED makes a significant decision about you based solely on automated processing, we will apply the safeguards required by applicable law, including providing relevant information and enabling you to make representations, contest the decision and obtain meaningful human intervention where required.

6. Legal Bases for Processing Personal Data

INTERNATIONAL STUDIO LIMITED processes personal data only where an appropriate lawful basis applies under the UK GDPR, the Data Protection Act 2018 and, where relevant, the EU GDPR.

6.1. Performance of a Contract

We may process personal data where necessary to perform the Terms of Service or take steps requested by you before entering into them.

This includes processing necessary to create and administer an Account, authenticate you, provide Service functionality, administer Access Packages, confirm payment status, allocate Coins and respond to contractual requests.

6.2. Compliance with Legal Obligations

We may process personal data where necessary to comply with a binding legal obligation, including applicable tax, accounting, consumer protection and data protection requirements, court orders and legally valid requests from competent authorities.

6.3. Legitimate Interests

We may process personal data where necessary for legitimate interests pursued by INTERNATIONAL STUDIO LIMITED or a third party and those interests are not overridden by your interests, rights or freedoms.

Relevant interests may include operating and securing the Service, preventing fraud and unauthorised activity, enforcing platform rules, protecting Users and Payment Providers, maintaining records, improving technical performance, handling disputes and establishing, exercising or defending legal claims.

Before relying on legitimate interests, we consider the purpose, necessity and potential impact of the processing and apply appropriate safeguards where needed.

We may rely on consent for optional processing where consent is required or appropriate, including certain non-essential cookies and optional marketing communications.

Consent must be given through a clear affirmative action and may be withdrawn at any time without affecting processing carried out lawfully before withdrawal.

6.5. Legal Claims, Security and Fraud Prevention

Processing connected with complaints, refunds, chargebacks, security incidents, suspected fraud or legal claims may rely on performance of a contract, legitimate interests, compliance with a legal obligation or another lawful basis depending on the circumstances.

Such processing will be limited to what is reasonably necessary and proportionate.

6.6. Data Protection Principles

Regardless of the lawful basis relied upon, we apply the principles of lawfulness, fairness and transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality, together with the principle of accountability.

Personal data will not be used for a materially incompatible purpose unless further processing is permitted by law and any required information or choice is provided.

INTERNATIONAL STUDIO LIMITED does not sell personal data. We disclose personal data only where there is an appropriate lawful basis and disclosure is reasonably necessary for the relevant purpose.

7.1. Service Providers

We may share personal data with providers supporting hosting, cloud infrastructure, technical maintenance, cybersecurity, communications, email delivery, customer support, analytics, error monitoring, fraud prevention and other operational functions.

Providers acting as processors are required to follow documented instructions and appropriate confidentiality, security and data protection obligations.

7.2. Payment Providers and Financial Institutions

Limited personal and transaction information may be shared with or received from Payment Providers, banks, card issuers and other payment participants to authorise or confirm payments, process refunds, investigate disputed or unauthorised transactions, manage chargebacks, prevent fraud and provide payment support.

Where these organisations determine their own purposes and means of processing, they act as independent controllers and their processing is governed by their own privacy notices. Full payment card credentials are ordinarily processed directly by the relevant Payment Provider.

7.3. Professional Advisers

We may disclose personal data where reasonably necessary to legal advisers, accountants, auditors, insurers, consultants, information security specialists and other professional advisers for legal, accounting, audit, risk, insurance, security, compliance or dispute-resolution purposes.

7.4. Legal and Regulatory Disclosures

We may disclose personal data where required by law, a binding court order or a valid request from a competent authority, or where reasonably necessary to investigate suspected fraud or unlawful activity, protect rights or security, enforce applicable agreements or policies or establish, exercise or defend legal claims.

We will seek to limit disclosure to information reasonably necessary for the relevant purpose.

7.5. Corporate Transactions

Personal data may be disclosed to prospective or actual purchasers, investors, lenders and advisers in connection with a merger, acquisition, financing, restructuring, sale of assets or transfer of business.

Before completion, access will be limited to what is reasonably necessary and subject to appropriate confidentiality and data protection arrangements.

7.6. Aggregated and Anonymised Information

We may use or disclose information that has been aggregated or irreversibly anonymised so that individuals are no longer identifiable.

Information that remains reasonably capable of being linked to an identifiable person continues to be treated as personal data.

8. International Data Transfers

Some providers supporting Viatrelis or Viatrelia may process or access personal data from countries outside the United Kingdom or the European Economic Area. A transfer may occur where personal data is stored abroad, remotely accessed from another jurisdiction or disclosed to a recipient in another country.

Where UK GDPR transfer restrictions apply, INTERNATIONAL STUDIO LIMITED will use an appropriate mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved EU Standard Contractual Clauses or another lawful safeguard or exception.

Where the EU GDPR applies, safeguards may include an adequacy decision, Standard Contractual Clauses, binding corporate rules or another permitted mechanism.

Where required, we will assess the circumstances of the transfer and implement supplementary technical, contractual or organisational measures where reasonably necessary.

Independent controllers, including Payment Providers and financial institutions, are responsible for their own international transfer arrangements.

Further information about relevant categories of recipients, destination countries or safeguards may be requested through the support address for the relevant Website.

9. Data Retention

INTERNATIONAL STUDIO LIMITED retains personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operation of the Service, support, security, fraud prevention, dispute resolution and compliance with legal, accounting and tax obligations.

Retention periods vary according to the type of information, the purpose of processing, the status of the relevant Account and any applicable legal or dispute-related requirements. We periodically review whether continued retention remains necessary.

9.1. Account and Service Records

Account, registration, Coins and Service usage records may be retained while the relevant Account is active and for a reasonable period after closure, suspension or termination where necessary to respond to inquiries, prevent misuse, investigate technical or security issues, resolve disputes or comply with law.

9.2. Payment and Transaction Records

Limited transaction information received from Payment Providers may be retained as necessary to confirm payments, administer Access Packages and Coins allocations, process refunds, handle disputes and chargebacks and satisfy accounting, tax, consumer protection and legal requirements.

Payment Providers, banks and card issuers determine their own retention periods for information they process independently.

9.3. Support, Security and Verification Records

Support correspondence, complaint records, technical logs, security information and verification records may be retained for as long as reasonably necessary to resolve the relevant matter, maintain security, prevent repeated misuse, demonstrate appropriate handling of a request or establish, exercise or defend legal claims.

Where a full verification document is not required, we may retain only a verification result, date, reference or status.

9.4. Account Closure, Backups and Extended Retention

Closing an Account does not necessarily result in immediate deletion of all associated personal data.

Information may remain in secure backups for a limited period and may be retained longer where required by law, a binding order, an ongoing fraud or security investigation, a payment dispute, complaint or reasonably anticipated legal claim.

When personal data is no longer required and no lawful basis for continued retention applies, it will be deleted, anonymised or securely disposed of. Irreversibly anonymised information may be retained for statistical, analytical, security or operational purposes.

10. Your Privacy Rights

Depending on your location and the applicable law, you may have some or all of the rights described below. These rights are subject to legal conditions, limitations and exemptions.

10.1. Access

You may request confirmation as to whether we process your personal data and, where applicable, obtain a copy together with supplementary information required by law, including information about purposes, categories of data, recipients, retention criteria and sources.

10.2. Rectification

You may request correction of inaccurate personal data or completion of incomplete information. Certain Account information may be updateable directly through the relevant Website.

10.3. Erasure

You may request deletion where the legal conditions for erasure are met, including where information is no longer necessary, consent has been withdrawn and no other lawful basis applies, a valid objection has been made or processing is unlawful.

Erasure is not absolute and information may be retained where permitted or required by law, including for legal claims, fraud prevention or security.

10.4. Restriction

You may request restriction of processing in circumstances provided by law, including while accuracy is contested, where processing is unlawful but deletion is not requested, where information is needed for a legal claim or while an objection is being assessed.

10.5. Data Portability

Where processing is based on consent or contractual necessity and carried out by automated means, you may have the right to receive personal data you provided in a structured, commonly used and machine-readable format and, where technically feasible, request transmission to another controller.

This right concerns personal data only and does not make Coins, Accounts or Access Packages transferable.

10.6. Objection and Direct Marketing

You may object to processing based on legitimate interests where your particular circumstances justify the objection. We will stop the relevant processing unless compelling legitimate grounds override your interests, rights and freedoms or processing is required for legal claims.

You may object at any time to processing for direct marketing. Where marketing is offered, you may also use the unsubscribe or preference mechanism provided in the relevant communication.

Where processing is based on consent, you may withdraw consent at any time through the relevant preference mechanism or by contacting support@viatrelis.com for Viatrelis or support@viatrelia.com for Viatrelia.

Withdrawal does not affect the lawfulness of processing before withdrawal.

10.8. Automated Decision-Making

Where INTERNATIONAL STUDIO LIMITED makes a significant decision based solely on automated processing, we will apply the safeguards required by applicable law, which may include providing information about the decision, enabling you to make representations or contest the decision, and providing meaningful human intervention.

Additional restrictions apply to significant solely automated decisions involving special category personal data.

10.9. Exercising Your Rights

Requests concerning Viatrelis may be sent to support@viatrelis.com and requests concerning Viatrelia to support@viatrelia.com. A request may concern one or both Websites and does not need to use particular legal wording.

We may request information reasonably necessary to verify your identity or a representative's authority before disclosing personal data or taking action. Verification requests will be proportionate to the circumstances.

10.10. Response Timeframes

We will respond to valid privacy rights requests without undue delay and within the period required by applicable law. Under the UK GDPR, this is generally one month from receipt of the request or, where legally permitted, from receipt of information reasonably required to verify identity, authority or an applicable fee.

Where permitted, the period may be extended by up to two further months if a request is complex or multiple requests have been made.

For a subject access request, the response period may be paused where clarification is reasonably required to identify the personal data or processing activities covered by the request.

Requests are ordinarily handled free of charge. Where permitted by law, we may charge a reasonable fee or refuse to act on a manifestly unfounded or excessive request.

If we refuse a request, we will explain the decision and available complaint or judicial remedy rights as required by law.

11. Complaints

Complaints concerning personal data or any other aspect of the Service may be submitted through the support channel for the relevant Website.

Viatrelis complaints may be sent to support@viatrelis.com and Viatrelia complaints to support@viatrelia.com. A complaint should include sufficient information to identify the relevant Account, transaction or processing activity and explain the issue.

For data protection complaints, INTERNATIONAL STUDIO LIMITED will provide an accessible electronic means of complaint, acknowledge receipt within 30 days, take appropriate steps to investigate and respond without undue delay and communicate the outcome.

We may request additional information where reasonably necessary to verify identity or investigate the complaint.

Other Service complaints will be reviewed within a reasonable period having regard to their nature and complexity. Additional time may be required where a Payment Provider, bank, technical provider or another third party must be consulted.

You may also complain to the Information Commissioner's Office or, where applicable, another competent supervisory authority. Contacting INTERNATIONAL STUDIO LIMITED first is encouraged but is not a condition for exercising that right.

12. Cookies and Similar Technologies

Viatrelis and Viatrelia may use cookies, local storage, pixels and similar technologies collectively referred to as Cookies to operate, secure, maintain, understand and improve the Websites.

The specific technologies used may differ between the Websites and may be placed by INTERNATIONAL STUDIO LIMITED or authorised third-party providers.

Cookie use is subject to applicable privacy and electronic communications law, including the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

12.1. Strictly Necessary Cookies

Strictly necessary Cookies may support sessions, Account authentication, essential privacy choices, checkout functionality, security, fraud prevention, technical fault detection and other functionality requested by the User.

Where an applicable legal exception applies, such technologies may be used without prior consent.

12.2. Functional and Analytics Cookies

Functional Cookies may remember optional preferences such as language, accessibility or interface settings. Analytics and performance Cookies may help us understand Website usage, diagnose technical issues and improve functionality.

Where an applicable legal exception permits use without prior consent, we will comply with the conditions of that exception, including any required transparency or objection mechanism.

Where no exception applies and consent is required, the relevant Cookie will not be activated until consent has been obtained.

12.3. Security and Fraud-Prevention Technologies

Cookies and similar identifiers may be used to maintain session security, detect unusual access patterns, identify automated requests, prevent or detect fraud and investigate security incidents.

Where such technologies are necessary to provide or secure a requested service and an applicable exception applies, they may be used without prior consent.

12.4. Marketing and Third-Party Cookies

Marketing or advertising Cookies will be used only if such functionality is introduced and permitted by law.

Where consent is required, they will not be activated before consent is obtained and Users will be able to withdraw or change that consent.

Third-party providers may place or access Cookies when supporting payments, hosting, analytics, security, communications or other functionality. A third party acting as an independent controller is responsible for its own processing and privacy information.

Where required, the relevant Website will provide a cookie notice or preference tool enabling Users to accept, reject or manage non-essential Cookies and, where applicable, exercise an objection to technologies used under a statutory exception.

Cookies may also be blocked or deleted through browser or device settings, although doing so may affect Website functionality.

Further information about specific Cookies, providers, purposes and duration may be provided through a separate Cookies Policy or cookie management tool available on viatrelis.com and viatrelia.com.

13. Security of Personal Data

INTERNATIONAL STUDIO LIMITED implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, access, misuse or other unlawful processing.

Measures are selected according to the nature of the information, the processing involved and the likelihood and severity of relevant risks.

Measures may include access controls, authentication procedures, protection of Account credentials, encryption or pseudonymisation where appropriate, network and infrastructure safeguards, logging, monitoring, vulnerability management, backups and incident-response processes.

Access to personal data is restricted to authorised personnel, contractors and service providers who require it for legitimate purposes.

We may monitor Account, transaction, device, network and technical information where reasonably necessary to identify unauthorised access, fraud, payment misuse, automated abuse or exploitation of technical errors.

Service providers acting on our behalf are required to apply appropriate security and confidentiality measures.

INTERNATIONAL STUDIO LIMITED maintains procedures for identifying, assessing, containing and responding to personal data breaches. Where required by applicable law, we will notify the competent supervisory authority and affected individuals within the applicable statutory timeframes.

Users should protect their Account credentials, use strong and unique passwords and promptly report suspected Account compromise or other security incidents to the support address for the relevant Website.

No method of internet transmission or electronic storage can guarantee absolute security, but this does not reduce our obligation to maintain measures appropriate to the risks.

14. Children's Privacy

Viatrelis and Viatrelia are intended exclusively for individuals aged eighteen or over. Persons under eighteen must not create an Account, select an Access Package, use Coins or otherwise use registered Service functionality.

We do not knowingly permit persons under eighteen to use the Service.

Where we reasonably suspect that an Account is being operated by a minor, we may request reasonable age verification, restrict or terminate the Account and delete or limit associated personal data where appropriate.

Limited information may be retained where necessary to document the issue, prevent repeated unauthorised registration, protect the Service, resolve an outstanding payment or complaint, comply with legal obligations or establish, exercise or defend legal claims.

A parent, guardian or other authorised person who believes that a minor has provided personal data through Viatrelis may contact support@viatrelis.com, or support@viatrelia.com where the matter concerns Viatrelia.

We may request reasonable evidence of identity and authority before taking action.

15. Changes to This Privacy Policy

INTERNATIONAL STUDIO LIMITED may update this Privacy Policy to reflect changes in law, regulatory guidance, Service functionality, service providers, security practices or processing activities.

The updated version will be published through the relevant Website with a revised Last updated date.

Where a change materially affects how personal data is processed, we may provide additional notice through the Website, an Account notification, email or another appropriate method.

Where consent is required for a new or changed processing activity, we will obtain that consent before carrying out the relevant processing. Continued use of the Service will not substitute for consent where applicable law requires a separate affirmative action.

16. Contact Information

Questions about this Privacy Policy, the processing of personal data, privacy rights or data protection complaints may be submitted to INTERNATIONAL STUDIO LIMITED using the details below.

INTERNATIONAL STUDIO LIMITED

Registered office: International House, 10 Beaufort Court, Admirals Way, London, England, E14 9XL

Company number: 15413601

Viatrelis privacy and support email: support@viatrelis.com

Viatrelia privacy and support email: support@viatrelia.com

Telephone: +447349049287

Requests should contain enough information to identify the relevant Website, Account or processing activity. We may request proportionate information to verify identity or authority before responding.

Individuals may also submit a complaint to the Information Commissioner's Office in the United Kingdom or, where applicable, another competent data protection supervisory authority. Contacting INTERNATIONAL STUDIO LIMITED first is encouraged but is not required.